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Abraham Lincoln and the new Travelocity

I need to fly to Colorado to go to a meeting in February. Do a Travelocity search on flights from EWR (Newark) to EGE (Eagle) and you'll discover a bunch of tabs. The default tab is called "Travelocity" and my guess is that these are the flights they're getting paid to promote. But it's the default tab, so the results here are the only results you see.

A quick look at this tab shows that every single flight is a one-stop.

If you were clever enough to click on each and every tab, though, the fifth tab (American) would show you a non-stop.

I admit it. Travelocity fooled me. They fooled me because I used to trust them. I used to be able to assume that they'd just go ahead and show me the best flights. I was wrong.

Lincoln was right. You can't fool all the people all the time. How much profit makes it worth Travelocity using up their single biggest asset--permission to talk to me about air flights?

Just because other people are trying to fool your customers doesn't mean its okay.

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Listed below are links to weblogs that reference Abraham Lincoln and the new Travelocity:

» Seth seethes from rexblog
Seth seethes: Seth Godin evokes Lincoln, who I think once something like, "Travelocity can fool some of the people some of the time, but may regret it if that person blogs." [Read More]

» Seth Godin Abraham Lincoln and the New Travelocity from A Sabre Geek
A couple of days ago Seth Godin wrote about how his search for flights on Travelocity did not meet his expectations. He said Travelocity fooled me. They fooled me because I used to trust them. I used to be able [Read More]

» Permission and Balance Sheets from Thypos
Seth is keen on identifying the difficulties in protecting a [Read More]

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