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« Hearing, Listening, Action | Main | Organic web growth »

Hearing, part II

So, of course, the Eata Pita parable below is part of a bigger story.

How many organizations don't hear?

I don't mean the counterpeople and the customer service reps. I mean, how many organizations are organized to actually allow customers and prospects to share their insights and feedback?

Second, how many of those organizations have management that bother to listen to the feedback? Or employees that are empowered to do something with it?

And finally, once an organization listens, does it actually do something about what it comes across?

Insert [political party, relgious order, non-profit, for profit, teacher, school board, insurance company] here. Do they Hear, Listen and then Act?

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Listed below are links to weblogs that reference Hearing, part II:

» Will you respect me in the morning - take 3 from Deborah Schultz
So it seems the listening, hearing, respect theme is in the air. Seth is posting about it as well and uses a a good everyday interaction as an example. I am going to keep on the lookout for more of [Read More]

» Ignore, Frustrate, Deny from Business That Works - Musings
It seems that where ever you turn there are those with the power to respond and make a difference who choose instead to ignore, frustrate and deny us. Seth Godin asks the question (and Im paraphrasing here), whether you are a political pa... [Read More]

» Hearing, Listening, Action - My take on it... from LandingTheDeal
Seth Godin has an observation today about Listening, Hearing and Action...a microcosm of what is very, very wrong with some businesses. Seth talks about his experience in trying to order a pita sandwich and some hummus. It was a... [Read More]

« Hearing, Listening, Action | Main | Organic web growth »