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Jill Barringer points out that she's now saying, "I'll try" instead of "you can't."
Better for the customer (even when she fails to give them what she set out to give them) and better, she says, for her.
90% of the time, that's all the prospect wanted anyway.
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Listed below are links to weblogs that reference Can't, Won't, Try:
» Don't Try To Do Anything from Jim Logan
You can try to build a rocket ship for travel to the moon, try to win the lottery, and try to be a better person. The problem is, there’s no accurate place to place try on the scale of effort – it fits at both extremes. [Read More]
» "Can't" or "Try"? from LandingTheDeal
We've got dueling theories on telling customers that you'll try to do something vs. telling them that you can't do something. Seth Godin says try is what the customer wants anyway, and that they'll be fine with every... [Read More]
