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« Did I say that? | Main | The tiny whiteboard seminar »

CRM is dead

It might be more than just semantics. Disney Destinations Marketing has a new department:

Customer Managed Relationships

Here's the quote from them that Tim shared with me, "CMR is our version of CRM - just a slight nuance regarding our philosophy that our guests invite us into their lives and ultimately manage our presence/relationship with them."


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Listed below are links to weblogs that reference CRM is dead:

» Customer Managed Relationships from The Social Customer Manifesto
Seth writes: "It might be more than just semantics. Disney Destinations Marketing has a new department: Customer Managed Relationships. Here's the quote from them that Tim shared with me, "CMR is our version of CRM - just a slight nuance [Read More]

» Seth Godin notes, "CRM is Dead" from Pat Sullivan Blog
(Posted by Patrick Sullivan Jr.) I just saw my RSS Reader flash CRM is Dead and since I spent nearly 8 years in the SFA/CRM world (Sales Force Automation / Customer Relationship Management software) -- a world that Pat's ACT! pretty much laid the found... [Read More]

» CRM is not Dead from Relationship Marketing Blog
Seth Godin has a blog post title, CRM is dead. This was driven off a conversation with someone at Disney who told Mr. Godin that they now have a CMR or Customer Managed Relationship as opposed to a Customer Relationship [Read More]

» CRM is dead from GoodRecruits
Seth Godin notes that companies who are really focused on their customers are so passionate about it, they let the customer tell them what to do: [Read More]

» CRM is Dead - Long Live Self-Service! from dwlt.thinksOutLoud
Seth Godin reports: Disney Destinations Marketing has a new department: Customer Managed Relationships Here's the quote from them that Tim shared with me, "CMR is our version of CRM - just a slight nuance regarding our philosophy that our... [Read More]

» CRM is Dead - Long Live Self-Service! from dwlt.thinksOutLoud
Seth Godin reports: Disney Destinations Marketing has a new department: Customer Managed Relationships Here's the quote from them that Tim shared with me, "CMR is our version of CRM - just a slight nuance regarding our philosophy that our... [Read More]

» CRM is Dead from Marketing and Management Update
Seth is reporting that Disney Destinations Marketing has just killed CRM (Customer Relationship Management).  How? By creating a new term: CMR or Customer Managed Relationships Sure, some will say theyve just moved the terms around. But what th... [Read More]

» Disney turns CRM on its head from The Disney Blog
Seth Godin, marketing and neo-logism guru, dashes off a quick post noting the death of CRM (Client Relationship Management) at the hands of Disney's Destinations Marketing department. From Disney Seth heard: CMR is our version of CRM - just a [Read More]

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Okay, well that is not entirely true but I wanted to get your attention for a good reason. Since this is marketing and relationship week I wanted to highlight two important things when trying to get peoples attention and keeping it. 1- The Title... [Read More]

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