Hiring the right people
Bought some stuff at the Container Store yesterday (this is a true story, btw).
The clerk bagged the items.
Then decided she had used too big a bag.
So she took the items out, carefully refolded the bag and grabbed a smaller bag.
Bagged the items.
Decided that this was good, but that new bag might not be sturdy enough.
So she took a second bag and put the first bag into the second bag to reinforce it.
I finally had to grab the stuff out of her hands, stifling her screams for more time, more time, and ran out of the store, even though she was concerned that the 'paid' sticker on the oversize item was a little crooked.
Sure, she was an annoying nut. But she was passionate about containers, certainly. Smart hiring goes a long way.