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How to give feedback

Golden oldies week on the blog. All from Small is the New Big.

Blog readers are far more likely to be asked for their input than the average employee. You're frequently required to approve, improve, and adjust things that are about to become real. And yet, if you're like most people, you're pretty bad at it.

In the interest of promoting your career, making your day at work more fun, improving the work life of your colleagues, and generally making my life a whole lot better, I'd like to give you some feedback on giving feedback. As usual, the ideas are simple--it's doing them that's tricky.

The first rule of great feedback is this: No one cares about your opinion.

I don't want to know how you feel, nor do I care if you would buy it, recommend it, or use it. You are not my market. You are not my focus group.

What I want instead of your opinion is your analysis. It does me no good to hear you say, "I'd never pick that box up." You can add a great deal of value, though, if you say, "The last three products that succeeded were priced under $30. Is there a reason you want to price this at $31?" Or, "We analyzed this market last year, and we don't believe there's enough room for us to compete. Take a look at this spreadsheet." Or even, "That font seems hard to read. Is there a way to do a quick test to see if a different font works better for our audience?"

Analysis is a lot harder than opinion because everyone is entitled to his or her own taste (regardless of how skewed it might be). A faulty analysis, however, is easy to dismantle. But even though it's scary to contribute your analysis to a colleague's proposal, it's still absolutely necessary.

The second rule? Say the right thing at the right time.

If you're asked to comment on a first-draft proposal that will eventually wind its way to the chairman's office, this is not the time to point out that "alot" is two words, not one. Copyediting the document is best done just once, at the end, by a professional. While it may feel as if you're contributing something by making comments about currently trivial details, you're not. Instead, try to figure out what sort of feedback will have the most positive effect on the final outcome, and contribute it now.

Far worse, of course, than the prematurely picky comment is the way-too-late deal-breaker remark. If I've built a detailed plan for a new factory in Hoboken, New Jersey (and negotiated all the variances and integrated the existing landscaping), the time to tell me you were thinking of relocating the plant to Secaucus was six months ago, not the night before the groundbreaking.

The third rule? If you have something nice to say, please say it.

I've been working with someone for about a year, and in that entire time, he's never once prefaced his feedback with, "This was a really terrific piece of work," or "Wow! This is one of the best ideas I've heard in a while." Pointing out the parts you liked best is much more than sugarcoating. Doing so serves several purposes. First, it puts you on the same side of the table as me, making it more likely that your constructive criticism will actually be implemented. If you can start by seeing the project through my eyes, you're more likely to analyze (there's that word again) the situation in a way that helps me reach my goals. "I think it's great that you want to get our quality ratings up. Let's see whether the added people you say this initiative requires are really necessary, and whether beginning your report with staffing needs is the best way to get this past senior management."

Second, it makes it so much more likely that I will come to you for feedback in the future. It's easy to interpret the absence of positive feedback as the absence of any sort of approval or enthusiasm. Finally, being nice to people is fun.

If I haven't intimidated you with my other rules, here's the last one: Give me feedback, no matter what.

It doesn't matter if I ignored your feedback last time (maybe that's because you gave me your opinion, not an analysis). It doesn't matter if you're afraid your analysis might ultimately be a little shaky. It doesn't matter if you're the least powerful person in the room. What matters is that you're smart; you understand something about the organization, the industry, and the market; and your analysis (at the very least) could be the kernel of an idea that starts me down a totally different path.


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Listed below are links to weblogs that reference How to give feedback:

» How To Give Feedback from
Seth Godin gives his thoughts on the best way to give feedback to the people you work with. [Read More]

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One of my first jobs out of university was as an editor. I worked in a legal publishing company where the challenge was to update our legislation and commentary volumes more accurately and faster than our competitors. Actually, this was [Read More]

» Feedback - getting and giving from The Bell Curve Scar
David Maister recently urged his blogs readers to get good at getting feedback. Yesterday, Seth Godin suggested how to give feedback. David on getting it: Remember that people NEVER tell you the truth on formal occasionsIf you̵... [Read More]

» The Seth Godin Advice Column from Bill Baren Blog
Seth Godin inadvertently gives all coaches, consultants and other professionals great advice on giving advice. Below is my version of Seth’s ideas… Timing is everything Don’t point out spelling mistakes in the first draft of a book. Don’t t... [Read More]

» Giving Feedback from Reflections of a BizDrivenLife
Seth Godin, well known author, hit it right on the head that during meetings, it is important that you give feedback. But it is important that you know how to do this. He gives two very good hints on doing it properly. a.) Say something nice first.... [Read More]

» How to give feedback from OverMatter
"The first rule of great feedback is this: No one cares about your opinion. I don't want to know how you feel, nor do I care if you would buy it, recommend it, or use it. You are not my [Read More]

» The Daily Incite - July 24, 2006 from Security Incite: Analysis on Information Security
July 24, 2006 Good Morning: Hope everyone enjoyed their weekend. I for one, had a good one but it was far from restful. We took the whole kit and caboodle to Chattanooga, TN to meet some friends passing through. Its a fun city with a lot to do [Read More]

» Feedback/Creative Direction from erniesblog
Seth writes about feedback. Excellent post. While he's talking about all proposals, I think the really salient point, when it comes to creative, is this first rule:The first rule of great feedback is this: No one cares about your opinion. [Read More]

» How to give feedback from Women@Sun
From Seth Godin's blog ... ... Blog readers are far more likely to be asked for their input than the average employee. You're frequently required to approve, improve, and adjust things that are about to become real. And yet, if you're like most people, [Read More]

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