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WWW SETH'S BLOG

SETH'S BOOKS

Seth Godin has written 12 bestsellers that have been translated into 33 languages

The complete list of online retailers

Bonus stuff!

or click on a title below to see the list

all.marketers.tell.stories

All Marketers Tell Stories

Seth's most important book about the art of marketing

ONLINE:

IN STORES:

free.prize.inside

Free Prize Inside

The practical sequel to Purple Cow

ONLINE:

IN STORES:

linchpin

Linchpin

An instant bestseller, the book that brings all of Seth's ideas together.

ONLINE:

IN STORES:

meatball.sundae

Meatball Sundae

Why the internet works (and doesn't) for your business. And vice versa.

ONLINE:

IN STORES:

permission.marketing

Permission Marketing

The classic Named "Best Business Book" by Fortune.

ONLINE:

IN STORES:

poke.the.box

Poke The Box

The latest book, Poke The Box is a call to action about the initiative you're taking - in your job or in your life, and Seth once again breaks the traditional publishing model by releasing it through The Domino Project.

ONLINE:

IN STORES:

purple.cow

Purple Cow

The worldwide bestseller. Essential reading about remarkable products and services.

ONLINE:

IN STORES:

small.is.the.new.big

Small is the New Big

A long book filled with short pieces from Fast Company and the blog. Guaranteed to make you think.

ONLINE:

IN STORES:

survival.is.not.enough

Survival is Not Enough

Seth's worst seller and personal favorite. Change. How it works (and doesn't).

ONLINE:

IN STORES:

the.big.moo

The Big Moo

All for charity. Includes original work from Malcolm Gladwell, Tom Peters and Promise Phelon.

ONLINE:

IN STORES:

the.big.red.fez

The Big Red Fez

Top 5 Amazon ebestseller for a year. All about web sites that work.

ONLINE:

IN STORES:

the.dip

The Dip

A short book about quitting and being the best in the world. It's about life, not just marketing.

ONLINE:

IN STORES:

the.icarus.deception

The Icarus Deception

Seth's most personal book, a look at the end of the industrial economy and what happens next.

ONLINE:

IN STORES:

tribes

Tribes

"Book of the year," a perennial bestseller about leading, connecting and creating movements.

ONLINE:

IN STORES:

unleashing.the.ideavirus

Unleashing the Ideavirus

More than 3,000,000 copies downloaded, perhaps the most important book to read about creating ideas that spread.

ONLINE:

IN STORES:

v.is.for.vulnerable

V Is For Vulnerable

A short, illustrated, kids-like book that takes the last chapter of Icarus and turns it into something worth sharing.

ONLINE:

IN STORES:

we.are.all.weird

We Are All Weird

The end of mass and how you can succeed by delighting a niche.

ONLINE:

IN STORES:

whatcha.gonna.do.with.that.duck

Whatcha Gonna Do With That Duck?

The sequel to Small is the New Big. More than 600 pages of the best of Seth's blog.

ONLINE:

IN STORES:


THE DIP BLOG by Seth Godin




All Marketers Are Liars Blog




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« How much do you care? | Main | The next niche »

All those lousy customers that came before me

Laura points us to the FAQ at FourPawsDesign (click the FAQ button near the top left corner).

Unfortunately, we can no longer take phone orders. Customers forget to tell us something and after the order is placed and processed they claim we wrote down incorrect information. By placing an order online we have a record of exactly what you want, especially for custom-designed items, leaving no room for error.


Part of being in business is being harrassed and annoyed and even burned by the customers that you had yesterday. Of course, if you hold that against the customers you hope to have tomorrow, it's going to be awfully hard to grow.

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Listed below are links to weblogs that reference All those lousy customers that came before me:

» Customers are Soooo Inconvenient from Mary's Blog
I sometimes joke that my life would be just about perfect, if those dang clients didnt want me to actually do something for the nice checks they send me. (But, Im joking Ive got great clients with whom I love working. Rea... [Read More]

» Give Your Customers What They Want from Common Dream
I posted about Apple the other day and how they werent really looking out for their customers interests but instead were totally focused on the bottom line. Well, Seth Godin had a post today that pointed out a small company doing the same... [Read More]

» Love Your Customer from Bill Baren Blog
One of the business disconnects I notice in a lot of my clients is that they don’t love their customers. Sometimes, they don’t even like their customers. Seth Godin’s post reminded of this. What can you do shift your business so that you love y... [Read More]

» Put Customers First from ChaosScenario
Nothing is quite as frustrating as a company that, when confronted with a widespread consumer behavior that it doesn't know how to deal with, takes its frustrations out on its customers when it should instead find a way to make [Read More]

» Is Your Business Customer Friendly? from Mine Your Own Busines
Thanks to Seth Godin for pointing out the Four Paws Design web site. Only one thing keeps any of us in business and that's customers. They're doing us a favor when they buy from us. If we don't make the [Read More]

» Four Paws Design Scares Customers from CustomersAreAlways
Obviously, this business owner is suffering from a poverty mental state - but thats a whole book in itself. Lets just hope that the owner of [Read More]

» Seth Godins Post: All those lousy customers that came before me from Open Your Storefront
Take a look at Seth Godins quick post with a powerful message to online retail stores: here. (Originally pointed out by Laura.) They point us to the FAQ at FourPawsDesign (click the FAQ button near the top left corner). Unfortunately, we... [Read More]

» You have the Customers you deserve from Standing Out In The Crowd
Here are two examples in the opposite side of the Customer Experience spectrum: The first one was pointed out today by Seth Godin in his blog and is a perfect case of holding a grudge against your customers without learning how to deal with them. At th... [Read More]

» Which Is More Important, Efficiency or Effectiveness? from Customer Service Experience
In business, which is more important, efficiency or effectiveness? The people at Four Paws Design seem to think the answer is efficiency. Via Seth Godin, Laura points us to the answer to their FAQ's eighth question: Q: I do not... [Read More]

» What To Do When People Steal Your Blog Content from TypePad Hacks
In a recent comment, Sylvia Forester asked What can we do to stop Bitacle from stealing our posts and making money off of them? Rather than responding in the comments, it seemed like a good topic for a full blog [Read More]

» Case Study: David Baron, Sacramento Dog Training. Part VII from From The Poust Office
At this point, SDT has returned my serve. The ball is in my court. As a customer, will I give them another shot? Or will I just quit the game? As a business trainer, my interest in SDT is scientific. [Read More]

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