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Two toilets. One in a park in New York City, the other at JFK.
The same economics apply. The same excuses. Different standards. You get to pick. Once you're willing to settle for less, it's really easy to defend that as the only possible status quo.
[PS the airport is the cracked, moldy one, below.]
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Listed below are links to weblogs that reference How much do you care?:
» Bitacle Blog Search Archive - How much do you care? from bitacle.org
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Two toilets. [...] [Read More]
» Is Your Service In The Toilet? from A Day in the Life of a Persuasion Architect
Seth Godin took a couple of pictures that tell a bigger story about customer service, customer expectations and customer experience. Read his post and think about how you can improve your customer's experience. [Read More]
» Seth Asks How Much You Care from MidMarketMaven
Seth, I think your point is right on. We can learn to accept mediocrity when we're on a tight budget or we can simply expect excellence. We can all do better! [Read More]
» Do You Care Enough to Serve Your Customers? from bizsolutionsplus
Everybody talks about it but few do enough about it. The it referred to is meeting customer's wants, needs and desires. If we commit to caring about people first, customers and employees, our business model would look quite different from what we see i... [Read More]
» Seth Asks How Much You Care from MidMarketMaven
Seth, I think your point is right on. We can learn to accept mediocrity when we're on a tight budget or we can simply expect excellence. We can all do better! [Read More]
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