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Love and Money

Joel Spolsky shares this great story from a flight attendant:

Alright, I am gonna dote on my company for a few minutes. As most everyone on here is probably familiar with, last night was a nightmare for people travelling to and from the Northeast. We currently have 5 flights a day from CMH, 4 to/from JFK and 1 to/from BOS. Last night, out of CMH alone, Delta cancelled 3 flights, American cancelled 2, and Continental cancelled 1 and those are just flights that I know of. After we found out that our flight was delayed until 2223, the captain and the rest of us station employees decided to pool our money and we purchased pizza for all passengers on board our aircraft. Since the pizza place wouldn't deliver to the airport, one of our crewmembers volunteered to go pick it up. Once the pizza was brought back, the passengers were boarded, our live tv and xm were turned on and the pizza was served by ALL the crew, not just the flight attendants. The Captain, FO and other airport crewmembers went above and beyond. Granted I may be a little biased, but I was glad to be here last night. The feeling of seeing that plane take off and those people get to where they are going, even if they were late was pretty darn good. Not too many other airlines that I know of will do that for their customers.

It's not just "not too many other airlines...", it's, "not too many employees." Wanna bet she had more fun than most flight attendants that day?

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Listed below are links to weblogs that reference Love and Money:

» Core Values in Action! from StarMaker Jason
One of the StarMaker Core Values: Do what I say I'll do, sometimes more, just never less. I guess some airlines do care. In this case, I it was JetBlue. Click "sometimes more" to read the story. PS. I know [Read More]

» Customer Care from mike brewer
Seth Points us to a post worth Reading: Love and Money [Read More]

» Going Above and Beyond from THE DIFF
Seth's Blog has an entry that is a great example of a what we refer to as The DIFF. This is good stuff. Props goes out to this airline. [Read More]

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