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The latest book, Poke The Box is a call to action about the initiative you're taking - in your job or in your life, and Seth once again breaks the traditional publishing model by releasing it through The Domino Project.

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We Are All Weird

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Whatcha Gonna Do With That Duck?

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« What to read now/next | Main | How to be a millionaire »

It's so easy

Cvs I think the reason we get so upset at astounding examples of bad customer service (at least that's what my email seems to demonstrate) is that most of us have given great customer service and realized that most of the time it's not only fairly easy, it's actually quite rewarding.

The Jesuits say, "what we give to the poor is what we take with us when we die." I wonder if the service we get in life is directly related to the service we give? (Thanks to Craig for the photo--yes, it was a personal call.)

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Listed below are links to weblogs that reference It's so easy:

» Do We Really Give GoodService? from
Today, Seth Godin tackles the issue of customer service. Its his position that most of of us have given great service, and thats why were so upset at bad service. Im not convinced. I think most of us think we do, but we̵... [Read More]

» Great Service from *Star In The Margin
This photo (of a CVS worker taking a personal call) accompanies Seth's post related to customer service...or, the lack of it. The best reason I can give as to why people don't provide great customer service is because they don't want to. The roots are ... [Read More]

» Stupid Shop Assistants (2) from Smart People in a Stupid World
We go into the shop with the intention to buy something. The shop exists to sell something. Anything that gets in the way of this simple transaction is frustrating. [Read More]

» Focus, Focus, Focus on Current Customers from bizsolutionsplus Featuring Solutions to Grow Your Business
I often wonder why American businesses don’t spend more time strategizing around happiness. It is true that many companies are customer-focused and invest lots of energy in meeting customers’ needs. Responding to those needs results in happiness (or in... [Read More]

» Customer Service from mike brewer
It's so easy....isn't it? This post over on Seth's blog makes the statement: I think the reason we get so upset at astounding examples of bad customer service (at least that's what my email seems to demonstrate) is that most [Read More]

» Don't Do as I Do! from THE DIFF
Seth Godin paints a picture of bad customer service [Read More]

» Don't Do as I Do! from THE DIFF
Seth Godin paints a picture of bad customer service [Read More]

» Service client, quand tu nous tiens from kephri.net
Ce matin, je vous invite à réfléchir à cette maxime jésuite qui nous est proposée par Seth Godin : "What we give to the poor is what we take with us when we die." D'après lui, si nous sommes victimes d'un mauvais service client, nous avons... [Read More]

» Oh, this is depressing because itstrue from good to know
So, this post from Seth Godins blog is, well true.  And that hurts.  My question is - did CVS take any sort of action towards this person, or did they just have the sign pulled?  Im hoping its the former.  That said, Im ... [Read More]

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