Seven steps to remarkable customer service
As usual with the master, I can't add much at all. I promise you'll get something useful out of this post. If not, "it's my fault." Seven steps to remarkable customer service - Joel on Software.
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» Seven Steps to Remarkable Customer Service from *Star In The Margin
If you are in business, you are in the customer service business...and hospitality is a big part of what you do. If you haven't run across Joel Spolsky's list, please take five minutes to read it. It's one of the best service articles I've read. I espe... [Read More]
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