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Seth Godin has written 12 bestsellers that have been translated into 33 languages

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all.marketers.tell.stories

All Marketers Tell Stories

Seth's most important book about the art of marketing

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free.prize.inside

Free Prize Inside

The practical sequel to Purple Cow

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linchpin

Linchpin

An instant bestseller, the book that brings all of Seth's ideas together.

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meatball.sundae

Meatball Sundae

Why the internet works (and doesn't) for your business. And vice versa.

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permission.marketing

Permission Marketing

The classic Named "Best Business Book" by Fortune.

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poke.the.box

Poke The Box

The latest book, Poke The Box is a call to action about the initiative you're taking - in your job or in your life, and Seth once again breaks the traditional publishing model by releasing it through The Domino Project.

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purple.cow

Purple Cow

The worldwide bestseller. Essential reading about remarkable products and services.

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small.is.the.new.big

Small is the New Big

A long book filled with short pieces from Fast Company and the blog. Guaranteed to make you think.

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survival.is.not.enough

Survival is Not Enough

Seth's worst seller and personal favorite. Change. How it works (and doesn't).

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the.big.moo

The Big Moo

All for charity. Includes original work from Malcolm Gladwell, Tom Peters and Promise Phelon.

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the.big.red.fez

The Big Red Fez

Top 5 Amazon ebestseller for a year. All about web sites that work.

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IN STORES:

the.dip

The Dip

A short book about quitting and being the best in the world. It's about life, not just marketing.

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the.icarus.deception

The Icarus Deception

Seth's most personal book, a look at the end of the industrial economy and what happens next.

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tribes

Tribes

"Book of the year," a perennial bestseller about leading, connecting and creating movements.

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unleashing.the.ideavirus

Unleashing the Ideavirus

More than 3,000,000 copies downloaded, perhaps the most important book to read about creating ideas that spread.

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v.is.for.vulnerable

V Is For Vulnerable

A short, illustrated, kids-like book that takes the last chapter of Icarus and turns it into something worth sharing.

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we.are.all.weird

We Are All Weird

The end of mass and how you can succeed by delighting a niche.

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whatcha.gonna.do.with.that.duck

Whatcha Gonna Do With That Duck?

The sequel to Small is the New Big. More than 600 pages of the best of Seth's blog.

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« What's the founder doing in Zabar's? | Main | Everyone will be famous forever »

Time machines

George points out that thousands of post offices have removed the clocks from their waiting areas. "The Watson Post Office is one of the nation's 37,000 post offices in which clocks have been removed from retail areas as part of a "retail standardization program" launched last year. The effort is designed to give the public-service areas a more uniform appearance, the Fort Worth Star-Telegram reported in Thursday editions."

Oh. Gotta love the focus on uniform appearance.

And Matthew points out, "I went to Sears a while back to pick up my repaired dehumidifier. They have a big sign up that says I'm to be given a gift card if I have to wait more than ten minutes for my transaction to be completed. The guy waited on me, and a timer started ticking on the TV located over the service desk. He disappeared into the back to pick up my dehumidifier. 9 and a half minutes later the timer stopped. 15 minutes later I was handed my dehumidifier.

I asked this guy about the gift card and he pointed at the TV monitor which still displayed 9:30. I asked to see a manager... [apparently, they figured out how to change the timer so it always stops just before ten minutes].

On the way out I noticed a big sign congratulating the employees for serving all customers in ten minutes or less last month."

Often, more effort goes into circumventing a system then it would take to just do a great job in the first place...

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Listed below are links to weblogs that reference Time machines:

» Does Lawson Own a Time Machine? from LawsonGuru Blog
Seth Godin writes in his blog today (http://sethgodin.typepad.com/seths_blog/2007/03/time_machines.html) about the use of time manipulation by customer service employees in order to achieve "cust ... [Read More]

» Are They Real or Fake? from bizsolutionsplus Featuring Solutions to Grow Your Business
Valeria at Conversation Agent has a post entitled What's Your Competitive Advantage?, that I encourage you to read. After reading the post, I commented that Authenticity in everything we do is that starting place for our advantage, don't you think? Fak... [Read More]

» Trust in Business: Ill Take a Thief . . . from Liz Strauss [dot] com
PERFECT VIRTUAL MANAGER My mother always said shed take a thief over a liar, because with thief you always know what he took. . . . . Today Seth talks about clocks and promises. He tells the story of a man who was promised gift card if he wait... [Read More]

» The Great Game of Measurements from D. Brown Online - Project Management Productivity & Construction Operations
This morning Seth Godin makes some comments related to employees at Sears gaming the system setup by management to try to get customers served within 10 minutes. I completely agree with the comment at the end of the post. "Often,... [Read More]

» Does Lawson Own a Time Machine? from LawsonGuru Blog
Seth Godin writes in his blog today (http://sethgodin.typepad.com/seths_blog/2007/03/time_machines.html about the use of time manipulation by customer service employees in order to achieve "custo ... [Read More]

» Poor Quality People = Poor Quality Performance from Incentive Intelligence
Today being the day that we move our clocks up one hour it would seem apropos to highlight this post from Seth Godin. The story is about a store where customers were given gift cards if they weren't served in [Read More]

» Does Lawson Own a Time Machine? from LawsonGuru Blog
Seth Godin writes in his blog today (http://sethgodin.typepad.com/seths_blog/2007/03/time_machines.html about the use of time manipulation by customer service employees in order to achieve "customer s ... [Read More]

» Does Lawson Own a Time Machine? from LawsonGuru Blog
Seth Godin writes in his blog today (http://sethgodin.typepad.com/seths_blog/2007/03/time_machines.html about the use of time manipulation by customer service employees in order to achieve "customer s ... [Read More]

» Does Lawson Own a Time Machine? from LWSN and the ERP marketplace
Seth Godin writes in his blog today (http://sethgodin.typepad.com/seths_blog/2007/03/time_machines.html about the use of time manipulation by customer service employees in order to achieve "customer s ... [Read More]

« What's the founder doing in Zabar's? | Main | Everyone will be famous forever »