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WWW SETH'S BLOG

SETH'S BOOKS

Seth Godin has written 12 bestsellers that have been translated into 33 languages

The complete list of online retailers

Bonus stuff!

or click on a title below to see the list

all.marketers.tell.stories

All Marketers Tell Stories

Seth's most important book about the art of marketing

ONLINE:

IN STORES:

free.prize.inside

Free Prize Inside

The practical sequel to Purple Cow

ONLINE:

IN STORES:

linchpin

Linchpin

An instant bestseller, the book that brings all of Seth's ideas together.

ONLINE:

IN STORES:

meatball.sundae

Meatball Sundae

Why the internet works (and doesn't) for your business. And vice versa.

ONLINE:

IN STORES:

permission.marketing

Permission Marketing

The classic Named "Best Business Book" by Fortune.

ONLINE:

IN STORES:

poke.the.box

Poke The Box

The latest book, Poke The Box is a call to action about the initiative you're taking - in your job or in your life, and Seth once again breaks the traditional publishing model by releasing it through The Domino Project.

ONLINE:

IN STORES:

purple.cow

Purple Cow

The worldwide bestseller. Essential reading about remarkable products and services.

ONLINE:

IN STORES:

small.is.the.new.big

Small is the New Big

A long book filled with short pieces from Fast Company and the blog. Guaranteed to make you think.

ONLINE:

IN STORES:

survival.is.not.enough

Survival is Not Enough

Seth's worst seller and personal favorite. Change. How it works (and doesn't).

ONLINE:

IN STORES:

the.big.moo

The Big Moo

All for charity. Includes original work from Malcolm Gladwell, Tom Peters and Promise Phelon.

ONLINE:

IN STORES:

the.big.red.fez

The Big Red Fez

Top 5 Amazon ebestseller for a year. All about web sites that work.

ONLINE:

IN STORES:

the.dip

The Dip

A short book about quitting and being the best in the world. It's about life, not just marketing.

ONLINE:

IN STORES:

the.icarus.deception

The Icarus Deception

Seth's most personal book, a look at the end of the industrial economy and what happens next.

ONLINE:

IN STORES:

tribes

Tribes

"Book of the year," a perennial bestseller about leading, connecting and creating movements.

ONLINE:

IN STORES:

unleashing.the.ideavirus

Unleashing the Ideavirus

More than 3,000,000 copies downloaded, perhaps the most important book to read about creating ideas that spread.

ONLINE:

IN STORES:

v.is.for.vulnerable

V Is For Vulnerable

A short, illustrated, kids-like book that takes the last chapter of Icarus and turns it into something worth sharing.

ONLINE:

IN STORES:

we.are.all.weird

We Are All Weird

The end of mass and how you can succeed by delighting a niche.

ONLINE:

IN STORES:

whatcha.gonna.do.with.that.duck

Whatcha Gonna Do With That Duck?

The sequel to Small is the New Big. More than 600 pages of the best of Seth's blog.

ONLINE:

IN STORES:


THE DIP BLOG by Seth Godin




All Marketers Are Liars Blog




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Member since 08/2003

« The brand formula | Main | When URLs are cheap »

We don't like you, go away

SubwaysignHey, I know that your last customer was a jerk. I know that you get asked the same stupid questions over and over. I know that people don't appreciate you, they're boors, they're selfish, they're in a hurry.

But, here's the thing: I'm not those people. I've never been here before. I didn't do anything wrong! Don't blame me for them.

If you're going to be in the service business, you need to accept that or you're going to hate it and be lousy at it, both at the same time.

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Listed below are links to weblogs that reference We don't like you, go away:

» On Customer Service from The Bamboo Project Blog
As usual, Seth Godin hits the customer service nail on the head:If you're going to be in the service business, you need to accept that or you're going to hate it and be lousy at it, both at the same [Read More]

» Customers Beware from Entrepreneur Blog
This was a funny one, from Seths Blog. I once had a customer submit a photo to be used on a web site. It was their order counter where retail customers would pick up product. There was a sign over the smiling agents shoulder Pric... [Read More]

» whats really stopping you? from now THAT'S balls
I couldnt ask for a better place to begin. This blog is about risks, inspirations, and giving props to those who we dream to be like. Did you ever think youd wish to have what he has? ... [Read More]

» What we Can't Do... from Cabernet Logic
Seth and Michele point out some great issues with customer service with their post's today. Seth, referring to some customers being jerks, stated If you're going to be in the service business, you need to accept that or you're going [Read More]

» Mis-managing the customer experience from Master the Business
There are many ways to ruin the customer experience. Bad policies, in my opinion, are the best way to ruin the experience. Seth Godin points out that sometimes the customer service people (you know, the ones that are supposed to provide the positive cu... [Read More]

» Barton: Dont compare me to Richie from Buluoge and the World
Actress Mischa Barton has hit out at the medias obsession with her weight and the size zero debate, insisting she does not suffer from any eating disordersunlike her pal Nicole Richie. The former O.C. star, 21, understands the pressures... [Read More]

» 5 Ways Flaunt Magazine Failed at Customer Service: And How You Can Learn from Them from InsureMe Agent Blog
Recently, Seth Godin made this observation from the point of a new customer: Hey, I know that your last customer was a jerk. I know that you get asked the same stupid questions over and over. I know that people... [Read More]

« The brand formula | Main | When URLs are cheap »