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« Longer and shorter | Blog Home | The New York Times Effect »
... is almost a useless thing to say.
If you want to end a conversation with a teenager, just ask, "How was school today?"
If you want to end a conversation with a customer, just ask if you can help. Instead, ask, "can I get you a hot drink?" or "what's the worst thing about your insurance company?" or "one slice or two?"
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Listed below are links to weblogs that reference "May I help you?":
» A Tweak in Language from The Un-Wharton
It's funny because I was thinking about the same thing when I walked into Radio Shack the other day. The RadioShack employees are paid on commission, so helping you is pretty important to them. When I walked in, the sales rep asked me if he could hel... [Read More]
» "Are things getting better?" from Cabernet Logic
Wow, talk about timely, Seth Godin posted today about useless questions asked by businesses to their customers. This past weekend I found myself experiencing the worst service I have ever had while dining out. When my food arrived it was [Read More]
» 语言的艺术 from Talking...
在Seth Godin的博客上面，我看到了一篇名为May I help you?的文章,很短小和简单，可是读了之后，真是会感叹语言的独特的魅力。
文章中的方法是说，当你想停止一个谈话的时候，你可... [Read More]
» May I help you from Handmade Hatter
Here is a short and sweet article from Seth Godins blog on how to initiate conversation with people, and especially, customers.
From my salesman days, I realized that open ended questions was better at starting conversations, and if you demand... [Read More]
» Marketing via Saying the Right Thing (or at least NOT the wrongthing) from Hire A Helper
I was busy writing a sweet post on my thoughts about Seths latest post when I ran accross someone who already said what I was looking to say.
(Sometimes you just cant say it any better )
Stu writes:
Seth Godin today writes that w... [Read More]
» Я могу вам помочь? from Как продать
Автор: Сет Годин
оригинал статьи
от 8 мая 2007 г.
говорить практически бесполезно.
Если хотите закончить разговор с подростком, спроси... [Read More]
» May I Help You Is Useless? from StarrCo
I find it is even more useless when an organization has been unable to resolve the issue you called about and says "Is there anything else we can help you with?"
[Read More]
» Why Seth Feels That May I Help You? Is Useless from Dawud Miracle @ dmiracle.com
As he does often, Seth Godin grabbed my attention yesterday with his post titled, May I Help You?. Its short, sweet and to the point. So here it is in its entirety.
May I help you?
is almost a useless thing to say.
If ... [Read More]
» Helping Customers in Need from ReadyTalk Blog
Seth Godin wrote an interesting post the other day about the four words “May I help you”. He suggests that there is no better conversation killer than these four words spoken by a customer service representative. I believe he is correct in that a g... [Read More]
» Worth reading: Goodmanson, Godin, andGroeschel from Live. Work. Play.
+ Drew Goodmanson hits the ball out of the park on two recent posts. He writes here about seeing the church functioning in three dimensions (similar to these). We need to gather corporately, as smaller groups relationally, and as people who are sent - ... [Read More]
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