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« Learning from bananas | Blog Home | The Copyblogger Contest »

No exceptions

Noexceptions
Leaving aside the obvious contradiction of strategy (laptop users are more likely to buy books and less likely to steal stuff, so why not let them in the store and offer them a mesh bag to carry about), this sign highlights one of the silliest (and common) policy rules: no exceptions.

No exceptions? Really?

If I gave you a million dollars could you make an exception?

And on top of the unreality of the idea, consider the message it sends to the consumer. "We're so busy and so centralized and so hierarchical that you shouldn't even bother to discuss this with our staff." Or, the short version, "go away."

Why not try a sign that says,

WELCOME!
To keep costs down, we require anyone carrying a bag bigger than this square to check it. Our check area is run by Ralph, who is kind and honest, but I hope you can understand that we can't be responsible for any items you might want to check. If this is a problem for you, consider asking for one of our mesh bags, which can safely tote your laptop or camera. Thanks for shopping at the Strand... we're really glad you're here.

If making a sign gets you all stressed out, let someone else do it for you.

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Listed below are links to weblogs that reference No exceptions:

» Thief Or Customer? from Business Opportunities And Ideas
Seth Godin recently posted about no exceptions commenting on a sign he saw that reads: ATTENTION: IF YOUR BAG IS LARGER THAN THIS, THEN YOU MUST CHECK IT IN. NO EXCEPTIONS. DO NOT LEAVE CAMERAS OR LAPTOPS. THANK YOU. THE MANAGEMENT. Presumably th... [Read More]

» Signs to Customers from Murky.org
Seth Godin points out a type of sign which has been annoying me whenever I see it, for exactly the same reasons: Leaving aside the obvious contradiction of strategy (laptop users are more likely to buy books and less likely to steal stuff, so why not ... [Read More]

» Starting Your Own Business from bizsolutionsplus Featuring Solutions to Grow Your Business
Do you have what it takes to start and build your own business? I am on my third startup: The first was successful, the second not so much, and the current growing at a slower-than-planned pace but growing nevertheless, and with a contract about to be ... [Read More]

» Respecting Respect from ProductivityGoal
The thing that slaps at my sensibilities about the language of the sign is the total distain and lack of respect its makers (presumably the shop owner/s) show for their customers. [Read More]

» Respecting Respect from ProductivityGoal
The thing that slaps at my sensibilities about the language of the sign is the total distain and lack of respect its makers (presumably the shop owner/s) show for their customers. [Read More]

« Learning from bananas | Blog Home | The Copyblogger Contest »