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« What does Santa look like? | Main | What's the point of this interaction? »

Exclusion

When I was in college, the Dean tried to put together an advisory group of students. Nobody he invited joined--it wasn't worth the time. Then he named it, "The Group of 100" and in just a few days, it was filled. The easiest way to have insiders is to have outsiders.

Credit card companies have made billions by selling a card that others can't get.

Politicians stand up and talk about their (exclusive) religion, or pit one special interest group against another.

And of course, the best nightclubs have the biggest velvet ropes and the pickiest doormen.

Limiting the supply of your service, or the quantity of your product, or being aggressive in who you sell to (and who you don't) are all time-tested ways to build a killer brand. Humans like being insiders, and will work hard to create their own imaginary demarcations to demonstrate that they've made it inside.

Populism is almost always a hard sell, it seems.

When Tiffany's lowered prices and quality and tried to reach out to the masses, they almost went bankrupt.

The Net seems to be turning some of this upside down. Twitter and Yahoo mail and eBay are completely populist. Hotornot, flickr and other websites have embraced this idea as well. (Worth noting that gmail started as a totally insider service, with a limited number of invites, shared person to person).

It's interesting to take a second to look at wikipedia. It started with the most populist, inclusionary point of view of all, but over time, people being people, a hierarchy and inner circle has been created. The exclusion is based on effort and skill, not race or income, but it's still exclusionary. And at its best, it makes the site work. When it fails, it limits discussion, reinforces small thinking and enrages the outsiders.

The first thing I'd ask myself before launching a product, a service, or a candidate is, "who are we leaving out?" If the answer is no one, be prepared for uncharted waters. The future of marketing (at least the big successes) is going to be fueled by those with the guts to embrace the masses. The profits, at least in the short run, may well be found by those that embrace exclusion.

One last thing: while people are delighted to be included (and seem to enjoy excluding others), the benefits they feel are dwarfed by the anger and disappointment of those excluded. It's something that people remember for their entire lives.

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Listed below are links to weblogs that reference Exclusion:

» Undercover, Part 2 from Bakaitis.com
In my last entry, I mentioned that Im asking people I know the question Do you think youre an outsider?. Outside of What? In general, the answers I got from people were surprising when people explained why they felt they wer... [Read More]

» The InCrowd from Backyard Beacon
I dont care to belong to a club that accepts people like me as members, Comedian Groucho Marx said. If only we werent a culture of joiners. Humans like being insiders, and will work hard to create their own imaginary ... [Read More]

» Exclusivity from JDsBlog.com
Seth Godin has a great post on being exclusive, and how if you havent looked at it for your business - you should. I have long been a believer in targeting products and businesses to an individual consumer.  Not in the sense of making everythin... [Read More]

» Target marketing or brand exclusivity: one in the same? from
Brand exclusivity might arise from differentiating your service from competitors or by targeting those market segments most responsive to those services. ... [Read More]

» Исключительность from Как продать
Лучший способ получить инсайдеров привлечь аутсайдеров. ... [Read More]

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