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« Pretending that you care | Blog Home | Cool Squidoo tool »

Thanks, Greg

You would think that the Red parking lot, parking lot #8 at JFK, would be the last place you'd find someone who actually cared, never mind someone who pretended to (a pale imitation).

And yet, that's where Greg works. Greg was the airport parking lot attendant who found the bag carelessly left behind on the third floor of the garage. I called, he grabbed it and secured it for me.

He even turned down the reward I offered him. Next time you fly American, be sure to thank the cashiers as you drive out.

Thanks, Greg. People who care are in short supply. I hope to repay the favor one day.

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» Two Stories That Will Restore Some Faith in the Airline Industry from CustomersAreAlways
I know, its been awhile since Ive shared with you any good customer service stories - especially about the airline industry. However, Chris Brogan offers a little light at the end of the tunnel with his Thank You Continental Airlines... [Read More]

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