Poisoning the well
Judith comments on her frustration in joining a new website, "Sorry I do not provide passwords or birthdate. I would have like to have joined otherwise." Obviously, there's a trust problem here.
Frank won't read the instructions that come in an email from a trusted company, because there's always so much noise and clutter and legal garbage in the text that it doesn't pay to read it anyway.
Tim is in a bad mood the moment he arrives at the airport, because every other time he's been there, a marketer tries to rip him off, a security guard treats him like a criminal or an airline doesn't keep its promises.
Sarah won't give money to charity because the last two times she discovered that it was a false front for a high-overhead scam operation.
Emily got the three thousandth automated call giving her a second notice that her factory warranty had just expired... and she doesn't have a car.
Marketers have spammed, lied, deceived, cluttered and ripped us off for so long, we're sick of it.
Which means that even if you have a really good reason, no, you can't call me on the phone. Which means that even if it's really important, no, I'm not going to read the instructions. Which means that god forbid you try to email me something I didn't ask for... you're trashed. It's so fashionable to be skeptical now that no one believes you if you attempt to do something for the right reasons.
Selfish short-sighted marketers ruined it for all of us. The only way out, I think, is for a few marketers to so overwhelm the market with long-term, generous marketing that we have no choice but to start paying attention again.