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SETH'S BOOKS

Seth Godin has written 12 bestsellers that have been translated into 33 languages

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all.marketers.tell.stories

All Marketers Tell Stories

Seth's most important book about the art of marketing

ONLINE:

IN STORES:

free.prize.inside

Free Prize Inside

The practical sequel to Purple Cow

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IN STORES:

linchpin

Linchpin

An instant bestseller, the book that brings all of Seth's ideas together.

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IN STORES:

meatball.sundae

Meatball Sundae

Why the internet works (and doesn't) for your business. And vice versa.

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permission.marketing

Permission Marketing

The classic Named "Best Business Book" by Fortune.

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poke.the.box

Poke The Box

The latest book, Poke The Box is a call to action about the initiative you're taking - in your job or in your life, and Seth once again breaks the traditional publishing model by releasing it through The Domino Project.

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purple.cow

Purple Cow

The worldwide bestseller. Essential reading about remarkable products and services.

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small.is.the.new.big

Small is the New Big

A long book filled with short pieces from Fast Company and the blog. Guaranteed to make you think.

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survival.is.not.enough

Survival is Not Enough

Seth's worst seller and personal favorite. Change. How it works (and doesn't).

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the.big.moo

The Big Moo

All for charity. Includes original work from Malcolm Gladwell, Tom Peters and Promise Phelon.

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the.big.red.fez

The Big Red Fez

Top 5 Amazon ebestseller for a year. All about web sites that work.

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the.dip

The Dip

A short book about quitting and being the best in the world. It's about life, not just marketing.

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the.icarus.deception

The Icarus Deception

Seth's most personal book, a look at the end of the industrial economy and what happens next.

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tribes

Tribes

"Book of the year," a perennial bestseller about leading, connecting and creating movements.

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unleashing.the.ideavirus

Unleashing the Ideavirus

More than 3,000,000 copies downloaded, perhaps the most important book to read about creating ideas that spread.

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v.is.for.vulnerable

V Is For Vulnerable

A short, illustrated, kids-like book that takes the last chapter of Icarus and turns it into something worth sharing.

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we.are.all.weird

We Are All Weird

The end of mass and how you can succeed by delighting a niche.

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whatcha.gonna.do.with.that.duck

Whatcha Gonna Do With That Duck?

The sequel to Small is the New Big. More than 600 pages of the best of Seth's blog.

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THE DIP BLOG by Seth Godin




All Marketers Are Liars Blog




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« When free collides with powerful | Main | Patrons and assistants wanted »

Two kinds of loyalty

The first kind of loyalty is the loyalty of convenience.

I'm going to look around, sure, but probably won't switch. Switching is risky, it's time consuming. Switching means a new account manager or moving my software or reprinting something. Switching means I might make a mistake or lose my miles or have to defend a new decision.

Corporations are getting ever better at building this sort of loyalty.

Then there's the other kind of loyalty. This is the loyalty of, "I'm not even looking."

This is the loyalty of, "I'm the kind of person that sticks with people who stick with me." This is the loyalty of someone who doesn't even want to know that there's a better deal somewhere else, because, after all, he's in it for the long haul.

The problem with the loyalty of convenience is that the customer is always tempted to look and look some more, and the vendor is always working to build barriers, barriers that don't necessarily increase satisfaction, but merely build a wall of hassle around the (now) trapped customer.

We don't have a common marketing term for this sort of feeling, but 'stuck' comes to mind.

The beauty of the second kind of loyalty, the loyalty of identity and satisfaction, is that the person who isn't even looking is committed, as committed to the relationship as the vendor is. You earn this sort of loyalty, you don't architect it.

You can only focus on creating one sort of loyalty at a time, true?

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