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All Marketers Tell Stories

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Free Prize Inside

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Why the internet works (and doesn't) for your business. And vice versa.

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Permission Marketing

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Poke The Box

The latest book, Poke The Box is a call to action about the initiative you're taking - in your job or in your life, and Seth once again breaks the traditional publishing model by releasing it through The Domino Project.

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Small is the New Big

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Seth's worst seller and personal favorite. Change. How it works (and doesn't).

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The Big Moo

All for charity. Includes original work from Malcolm Gladwell, Tom Peters and Promise Phelon.

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The Big Red Fez

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The Dip

A short book about quitting and being the best in the world. It's about life, not just marketing.

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The Icarus Deception

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Tribes

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V Is For Vulnerable

A short, illustrated, kids-like book that takes the last chapter of Icarus and turns it into something worth sharing.

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we.are.all.weird

We Are All Weird

The end of mass and how you can succeed by delighting a niche.

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Whatcha Gonna Do With That Duck?

The sequel to Small is the New Big. More than 600 pages of the best of Seth's blog.

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« Almost everything I don't know about social media... | Main | Authority as an excuse for complacency »

Big promises can lead to better experiences

A $75 bottle of wine tastes better than a $14 bottle of wine. Even if you switch the wines. The promise implied in the price actually changes the way we experience the product.

Two things to keep in mind:

a. Giant promises lead to poor experiences. When you strain credulity and then fail to deliver on the miracle, we won't enjoy it, nor will we trust you again any time soon.

b. The reason we hesitate to make big promises is that we are afraid. Afraid to own it, afraid to be vulnerable in the face of possible disappointment.

Once you make a big promise, you have to work harder to keep it. Easier, it seems, to merely make tiny promises instead.

But the fact remains: Human beings have better experiences when they expect to have a better experience. To hold back on your promise is to deprive your customer of something valuable.

A promise doesn't have to be a grandiose statement, with or without fine print. It can be something as subtle as the music you hear when you walk into a restaurant or the respect a salesperson offers you when you first interact...

[I'm going to disagree with myself about a different sort of case--it is the promise that starts an ongoing experience. A promise just big enough to get me started on something that gets better all the time is the best way to engage, because that ever-improving experience will continue to delight and surprise, increasing my word of mouth and satisfaction. Alas, these sorts of experiences are hard to build and hard to find.]

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