Don't Miss a Thing
Free Updates by Email

Enter your email address


preview  |  powered by FeedBlitz

RSS Feeds

Share |

Facebook: Seth's Facebook
Twitter: @thisissethsblog

Search

Google


WWW SETH'S BLOG

SETH'S BOOKS

Seth Godin has written 12 bestsellers that have been translated into 33 languages

The complete list of online retailers

Bonus stuff!

or click on a title below to see the list

all.marketers.tell.stories

All Marketers Tell Stories

Seth's most important book about the art of marketing

ONLINE:

IN STORES:

free.prize.inside

Free Prize Inside

The practical sequel to Purple Cow

ONLINE:

IN STORES:

linchpin

Linchpin

An instant bestseller, the book that brings all of Seth's ideas together.

ONLINE:

IN STORES:

meatball.sundae

Meatball Sundae

Why the internet works (and doesn't) for your business. And vice versa.

ONLINE:

IN STORES:

permission.marketing

Permission Marketing

The classic Named "Best Business Book" by Fortune.

ONLINE:

IN STORES:

poke.the.box

Poke The Box

The latest book, Poke The Box is a call to action about the initiative you're taking - in your job or in your life, and Seth once again breaks the traditional publishing model by releasing it through The Domino Project.

ONLINE:

IN STORES:

purple.cow

Purple Cow

The worldwide bestseller. Essential reading about remarkable products and services.

ONLINE:

IN STORES:

small.is.the.new.big

Small is the New Big

A long book filled with short pieces from Fast Company and the blog. Guaranteed to make you think.

ONLINE:

IN STORES:

survival.is.not.enough

Survival is Not Enough

Seth's worst seller and personal favorite. Change. How it works (and doesn't).

ONLINE:

IN STORES:

the.big.moo

The Big Moo

All for charity. Includes original work from Malcolm Gladwell, Tom Peters and Promise Phelon.

ONLINE:

IN STORES:

the.big.red.fez

The Big Red Fez

Top 5 Amazon ebestseller for a year. All about web sites that work.

ONLINE:

IN STORES:

the.dip

The Dip

A short book about quitting and being the best in the world. It's about life, not just marketing.

ONLINE:

IN STORES:

the.icarus.deception

The Icarus Deception

Seth's most personal book, a look at the end of the industrial economy and what happens next.

ONLINE:

IN STORES:

tribes

Tribes

"Book of the year," a perennial bestseller about leading, connecting and creating movements.

ONLINE:

IN STORES:

unleashing.the.ideavirus

Unleashing the Ideavirus

More than 3,000,000 copies downloaded, perhaps the most important book to read about creating ideas that spread.

ONLINE:

IN STORES:

v.is.for.vulnerable

V Is For Vulnerable

A short, illustrated, kids-like book that takes the last chapter of Icarus and turns it into something worth sharing.

ONLINE:

IN STORES:

we.are.all.weird

We Are All Weird

The end of mass and how you can succeed by delighting a niche.

ONLINE:

IN STORES:

whatcha.gonna.do.with.that.duck

Whatcha Gonna Do With That Duck?

The sequel to Small is the New Big. More than 600 pages of the best of Seth's blog.

ONLINE:

IN STORES:


THE DIP BLOG by Seth Godin




All Marketers Are Liars Blog




Blog powered by TypePad
Member since 08/2003

You're right, they're wrong, but they won

Why is that? Is the world so unfair?

Actually, it might be because the other guys took the time and invested the effort to build a movement. They showed up, every time, again and again. They never contemplated that they might lose, even though they're wrong, sub-par or not as good as you are. Their operating system, corporate structure, political ideas or economic approach won.

Perhaps they told a story that resonated, one that resonated not with the better angels of our nature, but with our urgent desires. And most probably, they built a tribe, not one in their image, but in the image (and dreams) of those that wanted to belong.

But mostly, it's because they were prepared to spend a decade (or two or three) to change the culture of their part of the world in the direction that mattered to them.

Two ad campaigns of the moment

I don't usually write about these, because they're almost always over produced and riskless affairs promoting me-too and banal products.

But, consider this new book promo from O/R. They're also giving 20% off to Google employees, which is a clever touch.

And then amuse yourself with this pitch perfect ad from GE. Big-time ad execs could never run something this self-aware on TV, but of course, we don't need TV anymore. Not when people (instead of networks) spread around the stuff we choose to watch.

The sophistication of truth

A common form of complexity is the sophistication of fear.

Long words when short ones will do. Fancy clothes to keep the riffraff out and to give us a costume to hide behind. Most of all, the sneer of, "you don't understand" or, "you don't know the people I know..."

"It's complicated," we say, even when it isn't.

We invent these facades because they provide safety. Safety from the unknown, from being questioned, from being called out as a fraud. These facades lead to bad writing, lousy communication and a refuge from the things we fear.

I'm more interested in the sophistication required to deliver the truth.

Simplicity.

Awareness.

Beauty.

These take fearlessness. This is, "here it is, I made this, I know you can understand it, does it work for you?"

Our work doesn't have to be obtuse to be important or brave.

Wishing vs. doing

By giving people more ways to speak up and more tools to take action, we keep decreasing the gap between what we wish for and what we can do about it.

If you're not willing to do anything about it, best not to waste the energy wishing about it.

Two purposes of user feedback

What's a customer worth?

A customer at the local supermarket or at the corner Fedex Print shop might spend $10,000 or even $25,000 over the course of a few years. That's why marketers are so willing to spend so much time and money on coupons, promos and ads getting people to start doing business with us.

But what happens when it goes wrong? What if a service slip or a policy choice threatens that long-term relationship?

If you know what's broken, you can fix it for all the customers that follow. It seems obvious, but you want to hear what customers have to say. After all, if people in charge realize what's not working, the thinking is that they might want to change it.

At the same time, a critical but often overlooked benefit of open customer communication is that individuals want to be heard. Your disgruntled customer doesn't want to hear you to make excuses, and possibly doesn't even want you to fix yesterday's problem (probably too late for that), but she does want to know that you know, that you care, and that it's not going to happen again. Merely listening, really listening, might be enough.

Big organizations (and smaller, unenlightened ones) grab onto the data benefit and tend to ignore the "listening" one. Worse still, in their desire to isolate themselves from customers, they industralize and mechanize the process of gathering data (in the name of scale) and squeeze all the juiciness out of it.

If you live in the US, you might try calling 800-398-0242. That's the number Fedex Print lists on all their receipts, hoping for customer feedback. It's hard to imagine a happy customer working her way through all of these menus and buttons and clicks, and harder still to imagine an annoyed customer being happy to do all of this data processing for them.

The alternative is pretty simple: if you're about to lose a $10,000 customer, put the cell phone number of the regional manager on the receipt. That's what you and I would do if we owned the place, wouldn't we?

Answer the phone and listen. It's an essay test, not multiple choice.

When in doubt, be human.

None of this makes sense

Your own personal media company, the focus on building individual skills, the networks that we're all part of...

It makes no sense that we're busy spending our 'work' time weaving together audience, passion and new competencies.

Unless.

Unless we also acknowledge that the old method of productivity, of being a good employee by obediently doing what you are told, is obsolete.

Our job is to figure out what's next and to bring the ideas and resources to the table to make it happen. Otherwise, all of this (this blog, your online activity, the courses you take) is nothing but a worthless distraction.

We've created a huge web of inputs and levels and skills and distractions. It's thrilling to see people doing something with it. Go.

A simple way to look at effective advertising in a digital age

Would you miss it if it weren't there?

Vogue magazine regularly runs more than 600 pages in length. And that's fine, because it's worth more with the ads than without them.

On the other hand, if the ads disappeared from Twitter, would the service be better or worse?

Media companies of the future will be built on ads we want to see, ads we'd miss if they were gone.

[And yes, I mean your fundraising newsletter and your Facebook updates, and I mean the announcements on the speaker at the airport and the robocalls too.]

Symptoms and diseases

A fever is a symptom. There's an underlying disease that causes it. Giving you a fever (sitting in a sauna) doesn't make you sick, and getting rid of the fever (in a cold bath, for example) doesn't always get rid of the illness. 

The New York Times bestseller list used to be a symptom, the symptom that a book was really popular. Now, it’s so easy to game and fake that some people have confused themselves into thinking that being on the list can actually cause your book to be popular.

It’s easy to be fooled into paying a lot to hire a salesperson who is leaving a fast-growing company. After all, it seems like hot-shot gifted salespeople are often the cause of a company growing fast. In fact, we often see that a fast-growing company seems to produce hot-shot salespeople (or programmers or whatever).

Does the really buzzy launch party make the movie good, or does a good movie get a better party?

Sometimes cause and effect can be flipped (enthusiastic people can become happy, or happy people become enthusiastic) but it’s often worth keeping track of which part of the process you’re trying to invest in and which part you're working to create.

Spending time and money gaming symptoms and effects is common and urgent, but it's often true that you'd be better off focusing on the disease (the cause) instead.

Feeling the heat

When things get dicey, we notice that some people are feeling the heat. Others are just fine, doing their work, unfazed by the situation.

The thing is, it's not the heat that's actually the issue. It's the feeling.

How we process what's happening is up to us, isn't it?

Smaller and smaller

For a long time, Australians thought of themselves as living on the edge of the Earth, a long haul from markets, from industries and from colleagues.

Today, of course, Australia is precisely in the middle.

Australia_upside_down_map_-_Google_Search

That's because the world keeps getting smaller and ideas and connection are the currencies that matter, not atoms or molecules.

Consider this new campaign for really comfortable handmade shoes from Lahore. Lahore as in Pakistan. Handmade leather shoes are a click away, regardless of where they were made, but you might choose these. 

There will always be two ends of the market. There's the race to the bottom, based on efficiency at all costs, that says, "we have what they have, but cheaper." The problem with the race to the bottom is that you might win.

The other end is for items that we want, regardless of how far away they come from, because the ideas they embody are worth seeking out.

If you're in the idea business, it doesn't matter where you're from. It matters if we care about the change you're making.